These days, you would be silly to not even consider using mobile marketing as a way to get your company’s message out to the public. With the popularity of mobile devices and the different ways that you can reach your audience, you will want to read this article, to make sure that you seize this opportunity, with the most knowledge and confidence possible.
If you are making use of mobile marketing – send an occasional reminder message! If you have some sort of event coming up, you should remind your customers a few days ahead of time, as well as the day of the event itself. Customers are busy people, and may forget what they had wanted to do without a reminder from you.
Weigh your competition. Have a family member or friend sign up to a mobile subscription of a competitor. Doing this will give you an inside look as to how their program operates, and let you know what you can do that will outperform them. Doing this before you actually start your campaign will give you a strong edge.
Never copy someone else’s mobile strategy. Just because they may be doing well does not mean it is the right method for you. Customers like innovation, and if you are sending out similar messages or styles as your competitor, they may not be interested in making a change to you.
Make unsubscribing to your text messages or e-mails an easy and painless process. Remember that just because a customer is unsubscribing to your messages does not mean they no longer wish to be your customer. If you make unsubscribing a difficult or impossible task, your customers will lose respect for your company or brand.
Where your customers are located makes a big difference to how you’re marketing to them, so remember to use the proper context for your mobile marketing. If your customers are out and about on a Saturday afternoon, do you really think you’re going to be able to sway them with any offer? Realize where they are and what they’re doing at least to the best of your ability.
Be careful that you don’t come across as a stalker to your customers when mobile marketing. You don’t want to make it seem as if you’re inquiring about their exact location, and if you do happen to know where they’re at, maybe you shouldn’t relay that info. The “I’m watching you” feeling is very unsettling.
To encourage more people to sign up for something you’re offering, give away something free. For example, if you’re trying to get people to sign up for a ringtone service, offer them one ringtone at no charge if they text RINGTONE to your number. People love getting something for free, and having them text to get it makes it feel less like a transaction.
One way to build your mobile customer database is to offer them exclusive discounts or content that you are not sharing with everyone. You can have them sign up for texts and give them a 10% off coupon. This will encourage more people to sign up, and your mobile marketing efforts will pay off quickly.
Having a QR code is an important factor in mobile marketing. QR codes are the new box codes that can be scanned by a mobile device or a smartphone. They are extremely effective in connecting your customers with your brand. Try linking the QR code with some sort of coupon or discount for maximum results.
Remember that people who are using a mobile device to see your website will have a harder time navigating. If you have a mobile marketing campaign, you want both home and mobile users to view your page easily, so optimize it for mobile devices, even if it looks a bit simplistic on a computer.
Remember in your mobile marketing campaign that you are reaching out to customers as individuals more than as large groups. Mobile marketing is personal. The devices that your advertising is displayed on usually only have one user, so it is very personal. Use your targets name if you can to deliver personalized content.
Build exclusivity and status into your mobile marketing. Mobile devices themselves have become aspirational. Phones, tablets and even some mobile apps have become symbols of status. Follow suit with your mobile marketing by offering exclusive content to your mobile readers or downloads only available to those who have subscribed for mobile messaging.
Find a way to get your customer’s phone number. Ask them to sign up for a member’s club or simply give them a sheet to fill in when they buy something at your store. Make them understand that you will be sending them messages about products and discounts in the future.
Ask for feedback. Feedback from customers about your mobile marketing methods can let you know what you’re doing right and what you are failing at. Don’t forget to note absence of feedback as well. Analyze why you may not be hearing from everyone and take steps to rectify that. Ask for feedback often and your business can only get better.
Be sure to alert your subscribers of any fees, even those that you aren’t charging. If there are standard rates applied to their cell phone bill from the provider because of your messages or even if you are charging a small fee for the service you are providing, you should give that information to your subscribers immediately to ensure there are no legal situations later.
In conclusion, one of the most important things to consider when creating a marketing plan is to include the different types of mobile marketing. It would prove dangerous to try to ignore it. Hopefully, you are much more comfortable with your stance on how and why it is used, after reading this article.